1 reviews | Active since Oct 2017
Stole my money and didn't deliver!
I ordered a Bed on black Friday at 12:08am which they had on special. The order went through, they called me to confirm it, they sent me 3 email confirmations for credit card transaction, order received and order confirmed. 2 weeks I called to enquire when they will deliver it as they advertised 5 days on their website and they said they'll call me back. They called me back after a few more days and said that the mattress is out of stock and they discontinued making that specific model and that there's nothing they can do.
They stole my money and delivered nothing! They advertised a product they do not have! They are ********!
Extremely disappointed with their ********* advertising schemes. You can not be allowed to advertise and sell a product you DO NOT HAVE IN STOC****
Dear Jameel
We are very sorry to hear about your negative experience so far.
With the volumes of deliveries on the Black Friday sale, we are experiencing difficulties getting all deliveries done within 5 working days. You are indeed correct as it has been 8 working days so far. We will look into your order immediately so that we can find an urgent solution to your delivery.
Kind Regards,
The Mattress Warehouse Team
Dear Jameel
We are very sorry to hear about your negative experience so far.
With the volumes of deliveries on the Black Friday sale, we are experiencing difficulties getting all deliveries done within 5 working days. You are indeed correct as it has been 8 working days so far. We will look into your order immediately so that we can find an urgent solution to your delivery.
Kind Regards,
The Mattress Warehouse Team