Still waiting on MATTRESS WAREHOUSE!!

My father ordered a Queen bed onLINE on the 12/02/2019 it comes 4 days later and my dad realised they need a extra long Queen size bed as it doesnt fit on there new sleigh bed frame anyway my dad went into place ( the mattress warehouse) a new order for extra long queen and the pick up of the normal queen at hour home and my parents been waiting ever since for the new extra long queen size mattress to arrive its been almost a moth OMG! WE NEVER RECEIVED SUCH BAD SERVICE BEFORE THANX KIM (SALES LADY) FOR NOT STAYING IN CONTACT WITH US ABOUT THE ARRIVAL OF MY FOLKS MATRRESS! ps and when the company didnt have our money the mattress arrrived with in 4 days once my father paid we still waiting for the pick up of the normal queen exchange for extra long n pay the difference!