1 reviews | Active since Sept 2019
Still No Refund, it's Almost a month My initial request
It’s been nearly a month since I requested a refund from Mattress Warehouse, and to this day, I’ve received nothing—no update, no concern, no basic customer care. We are still sleeping on the floor. Never in my wildest dreams did I imagine such neglect and disregard from a company I trusted.
This experience has been nothing short of torture. Perhaps Mattress Warehouse should consider sending us a massage parlor voucher to ease the pain—but let’s get back to reality. All I want is the refund I am owed.
To anyone considering doing business with this company: think twice. Based on my experience, Mattress Warehouse shows no urgency, no empathy, and no accountability. Support companies that value their customers. This one clearly doesn't. At this point, I’m not just asking for a refund—I’m asking for basic human decency. Someone needs to take accountability and address this NOW.
They cannot give You an upfront answer or You are blatantly ignored......
Subject: URGENT: Follow-Up on Return Notice Dated 11 August 2025
Dear [Mattress Warehouse / Customer Service Team],
Please refer to my previous communication regarding the cancellation of my order, which was officially placed on 11 August 2025. As noted, I informed your team via WhatsApp, and I am happy to provide proof of this communication if necessary.
I would like to express my deep frustration with the handling of this matter. It is completely unacceptable that due to a team member being unavailable, I am now being expected to wait further or be penalized. A functioning business must have contingencies — customer service cannot come to a halt when one person is out of office.
Seven days is a reasonable and legally acceptable timeframe for a return. I have comp**** with this, and yet I am still being inconvenienced, which I can only assume is either due to internal disorganization or a tactic to delay and ultimately deny customer rights.
I am incredibly disappointed and will not be recommending Mattress Warehouse to anyone based on this experience. I urge you to revise your return processes to reflect a more customer-centric approach — delays like this only hurt your brand and violate basic consumer trust.
I expect this issue to be resolved immediately, or I will proceed with a formal complaint to the relevant consumer protection authorities.
Subject: URGENT: Follow-Up on Return Notice Dated 11 August 2025
Dear [Mattress Warehouse / Customer Service Team],
Please refer to my previous communication regarding the cancellation of my order, which was officially placed on 11 August 2025. As noted, I informed your team via WhatsApp, and I am happy to provide proof of this communication if necessary.
I would like to express my deep frustration with the handling of this matter. It is completely unacceptable that due to a team member being unavailable, I am now being expected to wait further or be penalized. A functioning business must have contingencies — customer service cannot come to a halt when one person is out of office.
Seven days is a reasonable and legally acceptable timeframe for a return. I have comp**** with this, and yet I am still being inconvenienced, which I can only assume is either due to internal disorganization or a tactic to delay and ultimately deny customer rights.
I am incredibly disappointed and will not be recommending Mattress Warehouse to anyone based on this experience. I urge you to revise your return processes to reflect a more customer-centric approach — delays like this only hurt your brand and violate basic consumer trust.
I expect this issue to be resolved immediately, or I will proceed with a formal complaint to the relevant consumer protection authorities.