Stay away !

Item: The Mattress Warehouse
Rating: 1
Author: Justin E

Very impressed with the purchase and delivery process ! That is where the positives STOP ! Purchased a Rest Asssured mattress that started sagging after 3 months..Addressed this with The Mattress Warehouse and they asked the Rest Assured team to arrange for an inspection..I was included on the email and still no response from the manager and the inspection team..What concerns me most is the way in which The Mattress Warehouse team wash their hands of this matter ! They are selling the product (very poor quality considering it has sagged 10cm in 6 months) and should take responsibility for correcting this ! Happy to take payment but dead SILENCE when you complain !

Helpful (0)

Replies (3)

The Mattress Warehouse's replyOfficial

06 Aug 2020, 09:42

Dear Justin,

We are truly sorry for the inconvenience you are experiencing regarding your situation.
Unfortunately we need to work directly through the supplier regarding the inspection due to warranty and guarantee T'c and C'c.

We will make sure that the delay is addressed and make sure that your inspection takes priority.

Kind regards,

The Mattress Warehouse

The Mattress Warehouse's reply06 Aug 2020, 09:42

Official

Justin E's updateReviewer Update

08 Sept 2020, 10:47

Thank you Rest Assured for sending somebody out to assess the damage to the mattress. We have been offered a replacement or the option of upgrading with me having to cover the difference.

Appreciate you resolving this issue.

Justin E's update08 Sept 2020, 10:47

Reviewer Update

The Mattress Warehouse's replyOfficial

08 Sept 2020, 11:28

Good day, Justin

Thank you so much for the great feedback.
We are pleased to hear that you will be assisted.

Please do not hesitate to contact our Customer Service Manager at care@themattresswarehouse should you have any further inquiries.

Kind regards,
The Mattress Warehouse

The Mattress Warehouse's reply08 Sept 2020, 11:28

Official