SB
Steyn B

1 reviews | Active since Nov 2014

23 Apr 2024, 12:01

**** staff, lazy to actually do what is asked

So I asked foe a quotation on three different bases for my queen bed.

Got one quotation with the three different bases on, asked to please just seperate the three and give me two quotations of the two different bases that I am looking at and now just getting ignored.

Glad to see mattress companies doing so good that they can have *********** staff sitting there and taking a salary and just doing what they want.

Will find my base else where and the mattress for the other room

0
Replies (2)
The Mattress Warehouse
The Mattress Warehouse's reply23 Apr 2024, 12:30
Official
Good day, Steyn

Thank you for taking the time to review us and for sharing your concerns. 
Our Customer Care Team was in contact and has assured you this matter will be addressed quickly, and quotations will be sent as requested.

We apologize for any inconvenience caused. 

Kind regards,
The Mattress Warehouse 
SB
Steyn B's update23 Apr 2024, 12:53
Reviewer Update
You have a unprofessional and just not customer focused branch manager.

Sent the quotes not sorry about this not any explanation as to why this is the way he is doing business?

Thanks for the no help actually