JK
Johanita K

1 reviews | Active since Feb 2017

16 Jul 2020, 11:57

Some light in the tunnel.....

I ordered two beds, and other items, on 9 June. On the online order site, all items were shown as "in stock". We waited for a month because we were told that all the items were not in stock. Fortunately, after a month, on 9 July, they delivered the items, after I asked that my money be refunded. Although I do not think I will make use of Matress Warehouse again, I want to thank Tshepo, from the Belville Branch, at least he did come back to me regularly to report back about the situation. So thank you Tshepo, for your help, you can just do so much, the rest the company that you work for, must do.

0
Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply20 Jul 2020, 14:25
Official
Dear Johanita,

Thank you for taking the time to review us.  Even though your experience was not that pleasurable.

We do apologize for the delay you experienced.  We are doing everything to ensure our suppliers keep to their promised delivery dates.

We will definitely take your review to heart and make sure to make improvements.