Some hero's don't wear capes... THEY SELL BEDS!

A very big thank you to the mattress warehouse for being so understanding and patient. I think most companies don't understand what 'customer service' really is but you really proved that you go out of your way for your customers needs. I don't want to be cheesy and leave it here but I actually want people to know how you actually came through for me. I am currently living alone in a new province, my lease expired so i had to find another place. Not knowing much about the area I'm moving to and living in(due to COVID-19), Online shopping has become my new best friend. I initially ordered a bed online from a different company and after promising to deliver on a specific date there was a lack of communication at the company and unfortunately, the bed got returned to the warehouse. I was literally stressed out!! because I needed a bed like YESTERDAY!, So I googled bed sales in my area and saw their page. I have a background in quality, so quality is not something I would compromise on but in this situation it was more important about having a bed delivered in three days. After finding a bed online that I liked, I called to find out if it would be possible to get it A.S.A.P and Danielle was very friendly, she offered to have me email her the product and check if it is in stock. Being under pressure, I found that I change my mind a lot trying to figure out the best solution and skeptical as the previous company didn't keep to their word. I looked at the site again and decided on something else, when I called to speak to Danielle, she was busy and another gentleman assisted me (I'm so sorry for not remembering your name) He literally while being on the call, was able to tell me if there is stock, an expected delivery date and even put a note for urgently delivery. The mattress warehouse communicated with me, every step of the way. So now you're probably like 'oh well, its their job - they want the business'. But it doesn't end there! Upon delivery to the complex, you have to sign a movement form to gain access, which I wasn't aware was date specific. So They got to the premises at the time I requested, even called to confirm if I was home but they had to wait like almost 45mins to get access. The two delivery guys literally waited for that long, even had to walk up 3 flight of stairs and yoh! I felt bad, but their customer care was on point!! those guys still greeted me and left with a smile. THANK YOU! you have my support for life! (and I know I rated you a 4, But its only because I didn't try out the bed!) Its important to remember, Our job is more than just a thing we do every day, whether you are taking calls for sales or helping give a person directions. WE leave imprints on each others lives without even knowing. Well done to the mattress warehouse!