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Zanele N
1 reviews | Active since May 2021
12 Dec 2025, 16:08
Sold damaged products
I bought a Restonic queen bed set online Tues 9 December '25, Thurs 11 Dec '25 it gets delivered after 5pm. Fri 9:30 am i start unwrapping the base, did the thing not have so many dents & damages on it i tried to ignore de first 2 but as soon as the count got to 5, I couldn't ignore anymo. I lodge a complaint thru their whatsapp at 10am, followed up @1:40pm & got blue ticked. Only after I made a telephone call @15:30 only to be informed they need to speak to their supplier, with me sleeping on the floor in the mean time i guess. Oder DPO-5, 3,5,1,2,2 what a WOW, product inspection are not done before loading for delivery, what a WOW
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Replies (3)
The Mattress Warehouse's replyOfficial
12 Dec 2025, 16:55Good day, Zanele
Thank you for sharing your experience.
Our sincere apologies for the inconvenience caused.
Please note that senior management was informed and will ensure to get this exchanged for you as soon as possible.
Again, we are truly sorry and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for sharing your experience.
Our sincere apologies for the inconvenience caused.
Please note that senior management was informed and will ensure to get this exchanged for you as soon as possible.
Again, we are truly sorry and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply12 Dec 2025, 16:55
Official
Good day, Zanele
Thank you for sharing your experience.
Our sincere apologies for the inconvenience caused.
Please note that senior management was informed and will ensure to get this exchanged for you as soon as possible.
Again, we are truly sorry and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for sharing your experience.
Our sincere apologies for the inconvenience caused.
Please note that senior management was informed and will ensure to get this exchanged for you as soon as possible.
Again, we are truly sorry and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
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Zanele N's updateReviewer Update
12 Dec 2025, 17:01I don't think you guys understand the part where I say I am 95% of the time unavailable. I lodged this complained at 10am but was only taken seriously when I phone venting out my frustrations to the poor lady at 4pm???... I have until 9am Monday morning to be available, this is an HUGE inconvenience in my life
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Zanele N's update12 Dec 2025, 17:01
Reviewer Update
I don't think you guys understand the part where I say I am 95% of the time unavailable. I lodged this complained at 10am but was only taken seriously when I phone venting out my frustrations to the poor lady at 4pm???... I have until 9am Monday morning to be available, this is an HUGE inconvenience in my life
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Zanele N's updateReviewer Update
12 Dec 2025, 17:03So I basically waited the whole day yesterday to only be delivered trash!!!
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Zanele N's update12 Dec 2025, 17:03
Reviewer Update
So I basically waited the whole day yesterday to only be delivered trash!!!