CD
Corne D
1 reviews | Active since Jul 2025
17 Jul 2024, 18:39
So bad, they don't even want it back for return.
I purchased a mattress with cover. They automatically upgraded me to their best seller, which was a downgrade and not the same product.
Now 4 weeks later, I still can't get a return for the unwanted product. Seems like they don't even want their own products back.
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Replies (1)
The Mattress Warehouse's replyOfficial
18 Jul 2024, 09:54Good day, Corne
Thank you for taking the time to review us and for sharing your concerns with us.
We are truly sorry for the lack of proper assistance for your logged return.
Our Cape Town Branch Manager will be in contact with you shortly to make collection arrangements for the return.
Again, we do apologize for the inconvenience and thank you for your time and for allowing us to rectify the issue.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns with us.
We are truly sorry for the lack of proper assistance for your logged return.
Our Cape Town Branch Manager will be in contact with you shortly to make collection arrangements for the return.
Again, we do apologize for the inconvenience and thank you for your time and for allowing us to rectify the issue.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply18 Jul 2024, 09:54
Official
Good day, Corne
Thank you for taking the time to review us and for sharing your concerns with us.
We are truly sorry for the lack of proper assistance for your logged return.
Our Cape Town Branch Manager will be in contact with you shortly to make collection arrangements for the return.
Again, we do apologize for the inconvenience and thank you for your time and for allowing us to rectify the issue.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns with us.
We are truly sorry for the lack of proper assistance for your logged return.
Our Cape Town Branch Manager will be in contact with you shortly to make collection arrangements for the return.
Again, we do apologize for the inconvenience and thank you for your time and for allowing us to rectify the issue.
Kind regards,
The Mattress Warehouse