ML
Mpho L
1 reviews | Active since Nov 2015
14 Aug 2019, 11:54
Sleepless nights
So I bought a bed online , although it took more than 5 working days to deliver I got the bed however I was not happy with it because the matress was too hard.. I tried it out for 2 days since the company has a 100 day try out.. sonic called them on Saturday the 10th of August informing them that I wasnt happy and will like to exchange my matress, they said I need to pay the difference and delivery fee, I was happy with that and then I was told I need to pay an extra R1000 for exchange fee, there is no place where it states the exchange fee on the delivery papers and I wasnt happy and I was told I will receive a call back on Monday the 12th of August.. still nothing and in stock with something I dont want
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The Mattress Warehouse's replyOfficial
15 Aug 2019, 16:22Good day Mpho
Thank you for sharing your experience with us.
Your feedback is important for both yourself and ourselves to be transparent and consistent in our service delivery to our clients.
Please note that the terms & conditions are on the 2nd page of the
original order copy that was sent to you on 1 August at 16:37.
As a person using our website, buying products from The Mattress Warehouse or using any of The Mattress Warehouse services, you are agreeing to the Terms and Conditions.
Our Online Office has contacted you numerous times and it is very difficult to resolve anything when the calls are just being hung up upon.
Should you have anything else of concern you are most welcome to email and correspond further with us as you have all the relevant contact details.
We really want to invite you to contact us as we do want to assist you as best we can but we all need to play by the rules.
Best Regards
The Mattress Warehouse Team
Thank you for sharing your experience with us.
Your feedback is important for both yourself and ourselves to be transparent and consistent in our service delivery to our clients.
Please note that the terms & conditions are on the 2nd page of the
original order copy that was sent to you on 1 August at 16:37.
As a person using our website, buying products from The Mattress Warehouse or using any of The Mattress Warehouse services, you are agreeing to the Terms and Conditions.
Our Online Office has contacted you numerous times and it is very difficult to resolve anything when the calls are just being hung up upon.
Should you have anything else of concern you are most welcome to email and correspond further with us as you have all the relevant contact details.
We really want to invite you to contact us as we do want to assist you as best we can but we all need to play by the rules.
Best Regards
The Mattress Warehouse Team
The Mattress Warehouse's reply15 Aug 2019, 16:22
Official
Good day Mpho
Thank you for sharing your experience with us.
Your feedback is important for both yourself and ourselves to be transparent and consistent in our service delivery to our clients.
Please note that the terms & conditions are on the 2nd page of the
original order copy that was sent to you on 1 August at 16:37.
As a person using our website, buying products from The Mattress Warehouse or using any of The Mattress Warehouse services, you are agreeing to the Terms and Conditions.
Our Online Office has contacted you numerous times and it is very difficult to resolve anything when the calls are just being hung up upon.
Should you have anything else of concern you are most welcome to email and correspond further with us as you have all the relevant contact details.
We really want to invite you to contact us as we do want to assist you as best we can but we all need to play by the rules.
Best Regards
The Mattress Warehouse Team
Thank you for sharing your experience with us.
Your feedback is important for both yourself and ourselves to be transparent and consistent in our service delivery to our clients.
Please note that the terms & conditions are on the 2nd page of the
original order copy that was sent to you on 1 August at 16:37.
As a person using our website, buying products from The Mattress Warehouse or using any of The Mattress Warehouse services, you are agreeing to the Terms and Conditions.
Our Online Office has contacted you numerous times and it is very difficult to resolve anything when the calls are just being hung up upon.
Should you have anything else of concern you are most welcome to email and correspond further with us as you have all the relevant contact details.
We really want to invite you to contact us as we do want to assist you as best we can but we all need to play by the rules.
Best Regards
The Mattress Warehouse Team