HS
Henry S
1 reviews | Active since Feb 2026
23 Feb 2026, 14:59
SHOCKING services from The Mattress Warehouse
After writing a previous review - today is the 23 February - it is now 6 weeks on a incorrect bed provided - with no resolution. Please do not buy from this company that continues to provide no feedback on when we will be refunded. The service, after sales service is not with the discomfort.
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Replies (2)
The Mattress Warehouse's replyOfficial
23 Feb 2026, 15:22Good day, Henry
Thank you for reaching out.
Please note that your refund is ready for submission. We were unfortunately turned away upon collection of the good in order for the refund to be submitted to our finance department.
Our Online Fulfillment Manager will be in contact with you to make arrangements for the collection of the good in order for us to process the refund.
Apologies for any inconvenience caused.
Kind regards,
The Mattress Warehouse
Thank you for reaching out.
Please note that your refund is ready for submission. We were unfortunately turned away upon collection of the good in order for the refund to be submitted to our finance department.
Our Online Fulfillment Manager will be in contact with you to make arrangements for the collection of the good in order for us to process the refund.
Apologies for any inconvenience caused.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply23 Feb 2026, 15:22
Official
Good day, Henry
Thank you for reaching out.
Please note that your refund is ready for submission. We were unfortunately turned away upon collection of the good in order for the refund to be submitted to our finance department.
Our Online Fulfillment Manager will be in contact with you to make arrangements for the collection of the good in order for us to process the refund.
Apologies for any inconvenience caused.
Kind regards,
The Mattress Warehouse
Thank you for reaching out.
Please note that your refund is ready for submission. We were unfortunately turned away upon collection of the good in order for the refund to be submitted to our finance department.
Our Online Fulfillment Manager will be in contact with you to make arrangements for the collection of the good in order for us to process the refund.
Apologies for any inconvenience caused.
Kind regards,
The Mattress Warehouse
HS
Henry S's updateReviewer Update
23 Feb 2026, 15:48The driver was made aware there was nobody available for collection - and never to be heard from again. Do you only send the driver once. As mentioned - the driver needs to collect and the monies needs to be paid before he leaves - as I paid before delivery. Your track record does not support me leaving the goods without payment.
HS
Henry S's update23 Feb 2026, 15:48
Reviewer Update
The driver was made aware there was nobody available for collection - and never to be heard from again. Do you only send the driver once. As mentioned - the driver needs to collect and the monies needs to be paid before he leaves - as I paid before delivery. Your track record does not support me leaving the goods without payment.