Shocking Service

I wish I had read the reviews before purchasing from them. I ordered 3 mattresses with fast shipping on 3rd December. A red flag was when I could not find my order online to track. I tried calling and sending messages and emails. Eventually someone called me to apologize and offer to upgrade for free. Then I wait again to receive the email with the new options to sign off. Many calls and messages later. I get to see the options. The double mattress I approve of but the 2 singles are firm abs not medium like I ordered. When I advise. I get told factories are closed. So I ask but then where is my original order? Hasn’t bee received yet. I was patient with the first delay and now I am losing my patience. I was promised would arrive today. But when I follow up, just excuses. Branch manager never ever called me. Despite that being the message I kept being fed. A junior staff member emailed me. Take accountability! You are taking money from hardworking people and then treating them this poorly. I am shocked with this service