1 reviews | Active since Nov 2023
Shocking experience. Be warned
Don’t trust this company. They advertise items as “in stock,” but once they have your money, they suddenly claim the item is out of stock and start offering alternatives. They have no proper tracking system and deliberately filter out negative reviews, leaving only positive ones to make themselves look like a trustworthy business. I’ve read many similar complaints from other customers who faced the same issues — some even waiting months for refunds. This is unacceptable and people need to be warned about them. I’m also shocked that Payflex continues to approve them as a payment partner. Fortunately, I didn’t pay the full amount, and I’ll be changing my banking details immediately. I hope this business gets exactly what it deserves. The owners should reap what they sow. I will be reporting them to the National Consumer Commission (NCC).
Thank you for taking the time to share your experience. We sincerely regret that your interaction with us has caused frustration and disappointment, and this is never the standard we aim to uphold.
We take full accountability for the inconvenience you’ve described and understand the seriousness of your concerns.
Please allow us to clarify a few important points regarding our stock availability. It is updated as frequently as possible, but in some cases, especially during high-demand periods, items may sell out faster than our systems can reflect. We acknowledge that this can lead to a disappointing experience, and we are actively working on improving our stock tracking processes to prevent such occurrences.
We also want to assure you that we do not filter out negative reviews. All feedback, positive or negative, is valued, as it helps us improve, and we invite those customers to reach out directly so we can address them fairly.
We are committed to fair and responsible business practices and take reputational concerns, including reports to the NCC, very seriously. We welcome the opportunity to cooperate with any regulatory body to ensure transparency and resolution.
While we regret that your experience has led to such a loss of trust, we appreciate your feedback and hope you’ll allow us the opportunity to make things right.
Kind regards,
The Mattress Warehouse
Best regards,
Thank you for taking the time to share your experience. We sincerely regret that your interaction with us has caused frustration and disappointment, and this is never the standard we aim to uphold.
We take full accountability for the inconvenience you’ve described and understand the seriousness of your concerns.
Please allow us to clarify a few important points regarding our stock availability. It is updated as frequently as possible, but in some cases, especially during high-demand periods, items may sell out faster than our systems can reflect. We acknowledge that this can lead to a disappointing experience, and we are actively working on improving our stock tracking processes to prevent such occurrences.
We also want to assure you that we do not filter out negative reviews. All feedback, positive or negative, is valued, as it helps us improve, and we invite those customers to reach out directly so we can address them fairly.
We are committed to fair and responsible business practices and take reputational concerns, including reports to the NCC, very seriously. We welcome the opportunity to cooperate with any regulatory body to ensure transparency and resolution.
While we regret that your experience has led to such a loss of trust, we appreciate your feedback and hope you’ll allow us the opportunity to make things right.
Kind regards,
The Mattress Warehouse
Best regards,