Shocking customer service

If there was a non rating box I without a doubt would have chosen that 1 but unfortunately in this case I do not have a choice

If you ever shop around for a bed DO NOT go anywhere near The Mattress Warehouse. I have had the worst customer service ever.

I purchased a Cloud 9 mattress and base on Saturday 24/3/2018 from the Riverside Branch in Amanzi Street.

I paid cash for the mattress and base. After payment the condultant by the name of Neo told me that they do not have the right size base to fit the mattress as they do not have stock of the extra length base and assured me that the base will be delivered on Monday 26/3/2018.

I arranged delivery for Monday afternoon as I was not available in the morning. I called Neo some time after 2pm she said that it was too late for the driver to deliver the base and promised delivery on Tuesday morning 27/3/2018. I had to re-schedule my appointments around her as I was waiting for delivery.

I have been sending emails and made numerous phone calls since 27/3/2018 to date and everytime she gives me another excuse!

Today is Wednesday 28/3/2018 and still no communication with regards to delivery of the base.

I decided to call Neo this afternoon asking when delivery of my base is going to be as I have been made promises since Monday 26/3/2018! She was adamant that my base was delivered yesterday 27/3/2018. I assured her that there was no base delivered! She then told me to hold on and passed the phone to Ntombi.

Ntombi checked my Sales Order and confirmed that there was no base delivered yesterday and promised once again that delivery will be today Wednesday 28/3/2018.

As the day progressed still no base! I decided to call again and confirm delivery, Ntombi told me that they called me 10 times and that I did not answer by this time I was ****ed off beyond! I asked her to confirm the contact number and it so happens that it was not my number!!

She then promised delivery this afternoon, Wednesday 28/3/2018 I specifically told her to call me before the driver arrives which she did not do! She called me at exactely 6pm I could not answer the call as I was driving.

I then received an email from Neo later this evening stating that the driver was at my premises and that no one was home!!

I then went to the security guard asking him if a driver was here to deliver a base he said "No".

Funny thing, Neo in her email says that no 1 was home after 6pm! the security has to call me in order for me to open the gate from my cellphone there was no call from security as there was NO driver!

Tomorrow is Thursday 29/3/2018 and still no delivery! So I have been waiting 4 days for delivery!

I emaild your customer service regarding this matter and no consultant even had the common decency to contact me! Your service is shocking I don't know how you can run a business with such *********** staff.

You overpromise and under deliver!! This is absolutely disgusting!!s