NS
Nizreen S
1 reviews | Active since Nov 2013
18 Jul 2025, 10:48
********** service
The service from the Randburg/Olivedale branch is **********. The consultants never communicate efficiently or correctly. A delivery that was supposed to take max 10 days took 18 (working) days and they don’t keep you informed AT ALL. I had to call every single time for updates, and they STILL send incorrect products. They lack simple etiquette, like they’re doing you a favour!
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The Mattress Warehouse's replyOfficial
18 Jul 2025, 14:00Good day, Nizreen
Thank you for taking the time to share your feedback with us. We appreciate your support and the opportunity to improve.
We understand that upon delivery, you requested a different base due to the height of the original feet.
We sincerely apologize for any inconvenience this may have caused.
We sincerely apologize for any inconvenience this may have caused.
We’ve been informed that our Randburg team is currently addressing the matter, and we’ll ensure it is resolved to your satisfaction as quickly as possible.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply18 Jul 2025, 14:00
Official
Good day, Nizreen
Thank you for taking the time to share your feedback with us. We appreciate your support and the opportunity to improve.
We understand that upon delivery, you requested a different base due to the height of the original feet.
We sincerely apologize for any inconvenience this may have caused.
We sincerely apologize for any inconvenience this may have caused.
We’ve been informed that our Randburg team is currently addressing the matter, and we’ll ensure it is resolved to your satisfaction as quickly as possible.
Kind regards,
The Mattress Warehouse