ZA
Zaheera A
1 reviews | Active since Jul 2018
19 Nov 2025, 12:18
Sells out of stock items.
I placed an order with Mattress Warehouse and heard nothing for four days. When I followed up, I was told the mattress was out of stock, the supplier was “closed for the year,” and the earliest availability would be January, yet the product was still listed as available online. They don't contact you, you have to chase them.
I requested a refund and was told it would take 5–7 business days, despite them taking payment for an item they couldn’t supply.
For context, I ordered from Bedworld instead, and they delivered the very next day. That’s what competent service looks like.
This was a waste of time, unprofessional service and don't recommend
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Replies (2)
The Mattress Warehouse's replyOfficial
19 Nov 2025, 17:07Good day, Zaheera
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused. Due to exceptionally high sales volumes, some items sold out faster than our system could update, which led to the product still reflecting as available. This is not the level of service we aim to provide, and we regret that you had to follow up instead of being proactively informed.
Our customer service team was informed and will ensure that your refund is processed as soon as possible.
We appreciate your feedback and the opportunity to improve.
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused. Due to exceptionally high sales volumes, some items sold out faster than our system could update, which led to the product still reflecting as available. This is not the level of service we aim to provide, and we regret that you had to follow up instead of being proactively informed.
Our customer service team was informed and will ensure that your refund is processed as soon as possible.
We appreciate your feedback and the opportunity to improve.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse
The Mattress Warehouse's reply19 Nov 2025, 17:07
Official
Good day, Zaheera
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused. Due to exceptionally high sales volumes, some items sold out faster than our system could update, which led to the product still reflecting as available. This is not the level of service we aim to provide, and we regret that you had to follow up instead of being proactively informed.
Our customer service team was informed and will ensure that your refund is processed as soon as possible.
We appreciate your feedback and the opportunity to improve.
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused. Due to exceptionally high sales volumes, some items sold out faster than our system could update, which led to the product still reflecting as available. This is not the level of service we aim to provide, and we regret that you had to follow up instead of being proactively informed.
Our customer service team was informed and will ensure that your refund is processed as soon as possible.
We appreciate your feedback and the opportunity to improve.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse
ZA
Zaheera A's updateReviewer Update
04 Dec 2025, 01:1513 days later and no refund. I received an email instead asking to buy other items. I am still waiting for a refund that was supposed to have been processed and received 8 days ago.
ZA
Zaheera A's update04 Dec 2025, 01:15
Reviewer Update
13 days later and no refund. I received an email instead asking to buy other items. I am still waiting for a refund that was supposed to have been processed and received 8 days ago.