CP
Cheryl P
1 reviews | Active since Sept 2019
27 Aug 2025, 11:30
Second Complaint- still no response
Second Complaint – Still No Refund, Still Sleeping on the Floor
I am appalled by the continued lack of action from Mattress Warehouse. After being promised contact on Monday, no one has reached out, and worse — I am still without a mattress, sleeping on the floor, simply because this company cannot provide a time frame for my refund.
This level of service is not just unprofessional — it’s inhumane. I have been more than patient, but it’s clear that Mattress Warehouse does not value its customers once payment has been made.
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Replies (2)0
Replies (2)
The Mattress Warehouse's replyOfficial
27 Aug 2025, 14:54Good day, Cheryl
Thank you for your feedback. We understand your frustration and sincerely regret the inconvenience you've experienced.
Please know that we are not ignoring your concerns, but following the required internal refund process, which includes verification, approvals, and processing through our finance department. This is to ensure all refunds are handled correctly and securely.
Please know that we are not ignoring your concerns, but following the required internal refund process, which includes verification, approvals, and processing through our finance department. This is to ensure all refunds are handled correctly and securely.
While we understand that waiting is frustrating, especially under your current circumstances, this process is in place to protect both our customers and the business. We assure you that your case is being treated with urgency, and we are doing everything possible to expedite the final steps.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse
The Mattress Warehouse's reply27 Aug 2025, 14:54
Official
Good day, Cheryl
Thank you for your feedback. We understand your frustration and sincerely regret the inconvenience you've experienced.
Please know that we are not ignoring your concerns, but following the required internal refund process, which includes verification, approvals, and processing through our finance department. This is to ensure all refunds are handled correctly and securely.
Please know that we are not ignoring your concerns, but following the required internal refund process, which includes verification, approvals, and processing through our finance department. This is to ensure all refunds are handled correctly and securely.
While we understand that waiting is frustrating, especially under your current circumstances, this process is in place to protect both our customers and the business. We assure you that your case is being treated with urgency, and we are doing everything possible to expedite the final steps.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse
CP
Cheryl P's updateReviewer Update
28 Aug 2025, 06:12Subject: RE: Ongoing Refund Issue
Good Day,
Thank you for your second and prompt response.
However, I must respectfully express my disagreement with your refund policy as communicated.
It has now been over a week with no resolution, and this continued delay is not only deeply inconvenient but frankly unacceptable.
All relevant information and documentation have been clearly provided in black and white. I fail to understand what further verification is required at this point. This feels less like a standard procedure and more like an intentional obstruction.
Your handling of this matter is deeply disappointing and reflects very poorly on your standards of customer service. I had expected better from a business of your standing.
Please be assured I will not recommend your company to anyone based on this experience, and I will take every available step to ensure others are informed of this unacceptable treatment.
I request an immediate resolution to this matter.
Totally Appalled
Ms Bhirjlal
Good Day,
Thank you for your second and prompt response.
However, I must respectfully express my disagreement with your refund policy as communicated.
It has now been over a week with no resolution, and this continued delay is not only deeply inconvenient but frankly unacceptable.
All relevant information and documentation have been clearly provided in black and white. I fail to understand what further verification is required at this point. This feels less like a standard procedure and more like an intentional obstruction.
Your handling of this matter is deeply disappointing and reflects very poorly on your standards of customer service. I had expected better from a business of your standing.
Please be assured I will not recommend your company to anyone based on this experience, and I will take every available step to ensure others are informed of this unacceptable treatment.
I request an immediate resolution to this matter.
Totally Appalled
Ms Bhirjlal
CP
Cheryl P's update28 Aug 2025, 06:12
Reviewer Update
Subject: RE: Ongoing Refund Issue
Good Day,
Thank you for your second and prompt response.
However, I must respectfully express my disagreement with your refund policy as communicated.
It has now been over a week with no resolution, and this continued delay is not only deeply inconvenient but frankly unacceptable.
All relevant information and documentation have been clearly provided in black and white. I fail to understand what further verification is required at this point. This feels less like a standard procedure and more like an intentional obstruction.
Your handling of this matter is deeply disappointing and reflects very poorly on your standards of customer service. I had expected better from a business of your standing.
Please be assured I will not recommend your company to anyone based on this experience, and I will take every available step to ensure others are informed of this unacceptable treatment.
I request an immediate resolution to this matter.
Totally Appalled
Ms Bhirjlal
Good Day,
Thank you for your second and prompt response.
However, I must respectfully express my disagreement with your refund policy as communicated.
It has now been over a week with no resolution, and this continued delay is not only deeply inconvenient but frankly unacceptable.
All relevant information and documentation have been clearly provided in black and white. I fail to understand what further verification is required at this point. This feels less like a standard procedure and more like an intentional obstruction.
Your handling of this matter is deeply disappointing and reflects very poorly on your standards of customer service. I had expected better from a business of your standing.
Please be assured I will not recommend your company to anyone based on this experience, and I will take every available step to ensure others are informed of this unacceptable treatment.
I request an immediate resolution to this matter.
Totally Appalled
Ms Bhirjlal