Sealy Posturepedic Ponto Firm- The mattress warehouse

I am writing to express my frustration regarding the lack of assistance I have received from The Mattress Warehouse Montana regarding my defective mattress.

I purchased the bed online in January, and after only 30 days, I reported a significant issue—the mattress has become hollow, causing severe back pain. Since my initial complaint on February 24th, I have sent multiple emails and followed up repeatedly, yet I have received no meaningful assistance.

Despite my continuous efforts to resolve this matter, I have been met with delays, excuses, and a complete lack of urgency. I was even informed on Monday that my inquiry had been forgotten, which is unacceptable. Additionally, Tebogo, who was assigned to assist me, claimed not to have seen my email for an entire month—something I find highly unprofessional.

At this point, it appears that your team is deliberately delaying the process until the 100-day comfort trial expires, which I will not accept. Given the ongoing inconvenience and lack of response, I will sure take this matter forward. The pain of buying a bed in hopes of getting a proper sleep then it’s the total opposite