1 reviews | Active since Oct 2014
SA's Trusted OnLine Shop .... Yeah, right ....
I ordered a Sealy bed & base set from these people last Saturday 27th Oct on their website. The order registered their CPT branch and delivery shown 2/3 business days. OK. I got order acknowledgement confirming this and then an email telling me their 100 day return policy would not be valid if I didn't buy a cover from them. I rep**** just tell me when my bed is coming. No reply.
By Wednesday, still nothing, so I started to phone and found out that their Maitland (CPT branch as listed) had handed it over to their Bellville branch, some 20 k's further away from me and I must call them. After multiple calls they had to admit that they didn't have my bed and weren't sure when they would have it. To be fair they then offered me an upgraded bed that they had in stock. I told them I had to have the bed by Thursday, as we were having visitors, which was the whole point of the bed. Yes, yes, promise, promise, etc..
It would either be the Sealy or their "better" bed. Promise. More calls on Thursday. In stead of delivering on their promise they told me they were getting a delivery from Sealy, which eventually came mid afternoon Thursday. They then handed the bed to a subcontractor and told me it would be delivered late.
This already was a problem (visitors etc.).
At 19h20 I got a call from the transporter to say he was on his way and to verify address and details etc.. I told him I was waiting. I called at 21h00.
"Oh, I was just about to call you". The long and the short of it is he claimed he was at a fami**** location (Shell Kommetjie) which is less than 10 km from my house, but couldn't go any further because of the "wind". What "wind"?
He suggested I meet him their with a bakkie to collect my bed!
At this point enough. So it was a simple "are you going to deliver my bed, yes or no?" Answer: "No". OK GoodBye and never again. They sold something that they didn't have and then, to make it worse they gave me the run around.
Big Time.
Thank you for taking the time to review and for sharing your experience.
We do apologize for the inconvenience with your delivery. We are experiencing high volumes of deliveries and can not always control all the odd circumstances.
We are truly sorry for the experience.
However, we would like to thank you for allowing us to assist in completing your order on Monday.
Our Belville Team will not disappoint.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review and for sharing your experience.
We do apologize for the inconvenience with your delivery. We are experiencing high volumes of deliveries and can not always control all the odd circumstances.
We are truly sorry for the experience.
However, we would like to thank you for allowing us to assist in completing your order on Monday.
Our Belville Team will not disappoint.
Kind regards,
The Mattress Warehouse
Initially Jean and Adrian constantly "picked up the 'phone", as well as a third lady, whose name escapes me and then, finally, Garth, the Bellville manager. In one way the damage was already done. Our visitor with no bed but, in another, I can honestly say that the follow up to get our bed (which was finally the upgraded one, together with a cover we had not asked or paid for), was as effective as was humanly possible.
On that alone I would really trust them for a future purchase, whether it goes right, or wrong as, either way, they are people you can deal with.
Thanks Guys!
Initially Jean and Adrian constantly "picked up the 'phone", as well as a third lady, whose name escapes me and then, finally, Garth, the Bellville manager. In one way the damage was already done. Our visitor with no bed but, in another, I can honestly say that the follow up to get our bed (which was finally the upgraded one, together with a cover we had not asked or paid for), was as effective as was humanly possible.
On that alone I would really trust them for a future purchase, whether it goes right, or wrong as, either way, they are people you can deal with.
Thanks Guys!
Thank you so much for the wonderful feedback and honest review.
This is much appreciated.
We are thankful that you gave us the opportunity to complete your order successfully.
We do hope that you will enjoy many great nights' sleep.
Again, thank you so much for the great 4Star Review.
Kind regards,
The Mattress Warehouse
Thank you so much for the wonderful feedback and honest review.
This is much appreciated.
We are thankful that you gave us the opportunity to complete your order successfully.
We do hope that you will enjoy many great nights' sleep.
Again, thank you so much for the great 4Star Review.
Kind regards,
The Mattress Warehouse