1 reviews | Active since Sept 2025
Ridiculous and Despicable Service from the Mattress Warehouse
The rating should be 0. I bought a mattress online on the 25th of August, upon checking out the website indicated that there's a 1-2 days delivery at a certain feel. I paid for everything expecting delivery as I was moving into a new place, days passed and no communication whatsoever until I CALLED and I was given a runaround not by one but 2 agents. I called again where the agent acknowledged that the mistake was on their side and that they should have communicated, the date was the 1st of September when this happened and I had moved without a mattress. I had to take money reserved for other things to buy a mattress and now they told me that refunds can take up to 30 days, funny how paying was instant but for something that was their own fault through FALSE ADVERTISING and NOT COMMUNICATING, I have to wait for such a ridiculous amount of time to receive my funds. I communicated with Colleen and SandyC. I regret buying from The mattress warehouse, I just want my money!!
We sincerely apologise for the inconvenience and frustration caused by the delay in delivery and the lack of communication from our side.
This is certainly not the level of service we aim to provide, and we regret that your experience did not meet expectations—especially during a time as important as moving into a new home.
The Mattress Warehouse
We sincerely apologise for the inconvenience and frustration caused by the delay in delivery and the lack of communication from our side.
This is certainly not the level of service we aim to provide, and we regret that your experience did not meet expectations—especially during a time as important as moving into a new home.
The Mattress Warehouse