RESPONDING AFTER 11 MONTHS

This is a review on the poor customer service of the company, or it might just be certain individuals at the company. On the 19th April 2023 I sent an email complaining about the mattress. Now I have late stage Multiple Sclerosis and am no longer able to walk hence I need a good matrass. They asked for pictures which I sent and said someone would come and take a look. No one came. Come this year April and I still hadn't heard from them. I eventually sent emails appealing for assistance. They eventually came about 5 days ago. They came in smiling and I had to basically ask them for an apology. It was unacceptable that I had to wait for 11 months and elicit a response and I had to appeal for an apology.