Reject bed

<p>In June 2016 I purchased a bed on the website, Due to issues with stock and time frame I was unable to receive the bed I had initially bought.</p> <p>I was okay with getting a different bed as at the time I was desperate for one. It is now 6 months later and I have noticed that the bed is starting to come undone, the stiches have come apart.</p> <p> </p> <p>I called there office on the 7th of December and advised the lady that answered what was going on, she then informed me that I needs to send pictures to her, as she wanted to give me her email address I asked her if I can send it to the one on the website, sandy@themattresswarehouse , within a few minutes the lady by the name Sandy called me and advised me that she agrees that the bed is a reject and will assist with getting new one. I emailed her again on the Tuesday and still no response.</p> <p> </p> <p>I feel it is unnecessary for me to have to call or even beg for assistance, any service provider should be able to correct a matter such as this. If the goods are broken and there is a warranty of 15 years I do not understand why I have to wait. If the option was available to me, I was willing to add more money to get a better bad.</p> <p> </p> <p>But even the service I have received I just want answers.</p> <p> </p>