Refund Outstanding

I bought a single mattress online via the mattress warehouse website. It showed that the mattress was in stock for my location and said delivery was in 3 to 5 days. I bought it on a Monday. By the Friday they said they were still uncertain as to when the truck would arrive in Cape Town and when it would be delivered (something they had been saying from Wednesday). On Monday I had to make alternative arrangements because I had an elderly family member visiting and nowhere for them to sleep. So I cancelled my order and was sent a form to fill out which I did that same day, the 9th of November. I have emailed the branch manager on several ocassions with assurances I would be paid . It is now the 26th of November and I have still not been refunded my money.