Refund not received- been waiting for over a month

Furniture Warehouse Call Furniture Warehouse *** · Centurion Store Visit Us Today For The Best Deals On Furniture in South Africa Visit website Centurion · 176 Sonja Street Closed ⋅ Opens 8 am Wed The Mattress Warehouse Midrand 4,9 (1,3K) Mattress store in MidrandClosed 17+ OverviewReviewsPhotosUpdatesAbout Reviews from the web 4,3/5africabz.com · 44 reviews Reviews Allcode 131 gift 131 happy 55 communication 26 +6 Sort by Most relevant Newest Highest Lowest Boi E MoG Local Guide·14 reviews·2 photos 2 minutes ago NEW Worst service ever. It doesn't even deserve 1 star but because Google requires a star rating I'll settle for 1... …More Bobo Shongwe 1 review 4 months ago 390660SH Errol and Thabo were amazing. They helped me assemble my bed and I'm happy. Thank you guys 😊 …More The Mattress Warehouse Midrand ***ner) 4 months ago Dear Bobo,

Thank you so much for taking the time to give us such a great review on our customer delivery service and for sharing your experience with us. We know that the great feedback will truly humble Errol, Thabo, and Rose.

Believe it is safe to say we made a customer for life. Thank you for your valued support. Looking forward to seeing you again soon.

Kind regards, The Mattress Warehouse Ilse Smit 2 reviews 3 months ago I would like to thank Nadine for her impeccable service, she is very helpful. I order a bed online and it was the incorrect bed. Nadine assisted me by correcting me with the error without any hassles. The Mattress Warehouse can be very …More The Mattress Warehouse Midrand ***ner) 2 months ago Dear Ilse,

Thank you so much for taking the time to give us such a great review on our customer service and for sharing your experience with us. We know that the great feedback will truly humble Nadine.

Believe it is safe to say we made a customer for life. Thank you for your valued support.

Kind regards, The Mattress Warehouse Lillian Molepe 2 reviews·1 photo a month ago Excellent service, Tshepo gave me the warmest welcome ever. His products knowledge is so great. I would recommend him to anyone. I’m extremely happy with the product I bought. 1 The Mattress Warehouse Midrand ***ner) a month ago Dear Lillian,

Thank you so much for taking the time to give us such a great review on our customer service and for sharing your experience with us We know that the great feedback will truly humble Tshepo.

Believe it is safe to say we made a customer for life. Thank you for your valued support.

Kind regards, The Mattress Warehouse

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ConsumerAffairs.com https://www.consumeraffairs.com › ... REAL Reviews about Mattress Warehouse We brought all mattresses from this company and we were always impressed with the store management and the sales people. Recently, we went and bought a mattress ... 3,2 (763) Missing: midrand ‎| Must include: midrand

south-africa.worldplaces.me https://south-africa.worldplaces.me › ... The Mattress Warehouse - Midrand The Mattress Warehouse: write a review or complaint, send question to owners, map of nearby places and companies. Related searches Boi E MoG Local Guide·14 reviews·2 photos 2 minutes ago NEW Worst service ever. It doesn't even deserve 1 star but because Google requires a star rating I'll settle for 1...

Bought a bed and was promised that it would be delivered the following day in the morning. I lost half of my work day waiting for them, them I decided to go to work after 12. They called me just before 4 to say that there are at the gate. Told them I'm not home then rescheduled for the following day, and I asked them to please adhere to the agreed timeliness which were between 4 and 4h30.

Made arrangements with someone to let them in, as i had to work back the half day i lost whilst waitingfor them. Then they don't pitch up again and called around 5h20 saying thta they are delivering. And by that time again no one at home.

Went to their store and asked for my refund and was told that I have to send my bank confirmation and they will transfer the money to my bank account. Brandon said he will expedite my refund. This was the 28th of Dec.

Sent an email, to follow up on my refund Jan 9th and was informed that my request was sent to head office on the 4th of Jan and payment will be processed latest the 13th of Jan. Nothing came through my bank account and followed up on the 17th, and was told that payment was processed Friday the 13th. I was like ok please provide me with proof of payment, and was told that "let me request it and I'll send it through." Nothing came through followed up again before closing time and was told "we waiting for head office".

18th Jan called 1st thing in the morning again, Brandon was asked and he confirmed that the payment was processed on Friday the 13th. Then where is the POP, a head office excuse came through. I requested that Brandon calls me back, it's 21h45 and still no call back, no refund and yet payment was processed on Fri the 13th.

I am being made a fool for requesting my money, why do I have to go through loops and hoops and fight for what's mine. your service is beyond disgusting.

Today, 31 JAN 2023 TIME 23H45 I still haven't received my refund despite calls and email communication sent, and the shop stating that the payment has been processed. I am takings this up with the consumer council.