Refreshing in the dark times of loadshedding to shine a light on customer service excellence

Brilliant service throughout from browsing online until the delivery and setup. Good selection of brand products. I was purchasing the bedset for the retirement of an elderly friend, comfort was paramount but budget was also an issue. The customer services agent, Jan Bothma pointed out the 100 day comfort guarantee. So it was a no brainer, I placed the order. Thousands of rands off the list price of a best selling brand to spend on the other necessities of a comfortable retirement. Jan tracked the order and the delivery (which was free) and kept me informed. We will be ordering from Jan and Mattress Warehouse again.