BC
Bob C
1 reviews | Active since Nov 2023
16 Feb 2024, 10:16
Read small print on 100-day guarantee
The firm refused to exchange a mattress under their 100-day comfort guarantee, as I had used a Woolworths mattress protector instead of purchasing their own brand. Proof that rules are there for the guidance of wise men and strict observance by fools.
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The Mattress Warehouse's replyOfficial
16 Feb 2024, 11:45Good day, Bob
Thank you for taking the time to review us and for sharing your experience with us.
Our Customer Service Team and Regional was informed and will attend to the matter as soon as possible.
Our sincere apologies for the inconvenience caused. This is truly not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our Customer Service Team and Regional was informed and will attend to the matter as soon as possible.
Our sincere apologies for the inconvenience caused. This is truly not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply16 Feb 2024, 11:45
Official
Good day, Bob
Thank you for taking the time to review us and for sharing your experience with us.
Our Customer Service Team and Regional was informed and will attend to the matter as soon as possible.
Our sincere apologies for the inconvenience caused. This is truly not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our Customer Service Team and Regional was informed and will attend to the matter as soon as possible.
Our sincere apologies for the inconvenience caused. This is truly not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse