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Deshni P

1 reviews | Active since Nov 2020

27 Nov 2020, 15:37

Radio Silence

I paid via eft to make an online purchase of a bed on 16 November 2020. To date, no one has responded to my calls or emails to confirm a thing. I have called the Durban North branch multiple times, sent proof of payment too. No response. What did i pay for? I have no bed or service from you guys. Absolutely disappointed. Please contact me to arrange a refund. Order number TMW-O-323498.

0
Replies (2)
The Mattress Warehouse
The Mattress Warehouse's reply27 Nov 2020, 16:36
Official
Good day, Deshni

Thank you for taking the time to review us and for sharing your experience.

We are truly sorry for the inconvenience and lack of communication from our Durban Team.
Our Customer Service Manager was made aware and will make sure the Online Tracking Agent updates you immediately.

Kind regards,
The Mattress Warehouse
The Mattress Warehouse
The Mattress Warehouse's reply27 Nov 2020, 16:44
Official
Good day, Deshni

We believe that our Durban Branch was in contact yesterday to update you on your order.
We are sorry for the delay.

Kind regards,
The Mattress Warehouse