****** and Poor client service

On the 20th March 2020 I ordered a mattress online, six days later the country was on Lockdown my order was not delivered. On the 04th May 2020 the shop opened, I got a call that they are still waiting for courier quotation they will deliver my item within a week. A week later I called to find out how is the order then I was told they will get back to me. A week later still no response, I called them to cancel my order and requested refund. I was told they will process the refund, days later I sent an email to find out how far is the refund and I was referred from one person to another. Eventually I was told it will be processed within 30 days, days after that email I called again to find out the status of the refund only to find it was never processed because I was supposed to fill in forms which they did not send nor inform me about. Eventually when I filled in the refund forms I was promised the money will be in the account not later than 12th June 2020.Today 23 June 2020 still no refund. For some reason it feels like this was more personal than just poor business practices.