HS
Henry S
1 reviews | Active since Feb 2026
17 Mar 2026, 19:42
Poor ( ****) service from the Online bed ****mers
The Sagga Continous - Poor Service to another level, bed ordered on 20 January - paid in full, wrong bed delivered, reported immediately, constant and numerous emails to Amber. Bed collected after 7 weeks, they have now collected and its been 3 weeks since - apparently a 5-7 day refund policy, and now only the owner can approve refunds - this is a total ****, do not buy from them.
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The Mattress Warehouse's replyOfficial
18 Mar 2026, 08:08Good day, Henry
Thank you for reaching out and sharing your concerns.
We sincerely apologise for any inconvenience caused, this is certainly not the level of service we aim to provide.
Please note that your refund was successfully received and processed. We are only awaiting the release of the funds by our Finance Department.
Our Customer Service Manager was informed and will escalate the matter.
Kind regards,
The Mattress Warehouse
Thank you for reaching out and sharing your concerns.
We sincerely apologise for any inconvenience caused, this is certainly not the level of service we aim to provide.
Please note that your refund was successfully received and processed. We are only awaiting the release of the funds by our Finance Department.
Our Customer Service Manager was informed and will escalate the matter.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply18 Mar 2026, 08:08
Official
Good day, Henry
Thank you for reaching out and sharing your concerns.
We sincerely apologise for any inconvenience caused, this is certainly not the level of service we aim to provide.
Please note that your refund was successfully received and processed. We are only awaiting the release of the funds by our Finance Department.
Our Customer Service Manager was informed and will escalate the matter.
Kind regards,
The Mattress Warehouse
Thank you for reaching out and sharing your concerns.
We sincerely apologise for any inconvenience caused, this is certainly not the level of service we aim to provide.
Please note that your refund was successfully received and processed. We are only awaiting the release of the funds by our Finance Department.
Our Customer Service Manager was informed and will escalate the matter.
Kind regards,
The Mattress Warehouse