Poor Service – Faulty Bed Base, No Feedback

I purchased a bed set from Warehouse Matters in September 2023. The base (Universe Bedding JQ Base – Double) became faulty and makes a loud noise with every movement.

I first reported the issue via email on 16 May 2025 and was told by a staff member over the phone that they would enquire about either fixing or replacing the base. Since then, I have followed up multiple times — including emails sent on 30 May 2025 and again in early June 2025 — but to this day (26 August 2025) I have not received any feedback or resolution.

It is extremely disappointing to experience this kind of poor customer service, especially since I am still paying off this bed set. A product less than two years old should not already be faulty, and customers should not have to beg for basic after-sales support.

I am asking Warehouse Matters to urgently resolve this matter and provide a clear solution.