Poor Service & Communication

I've received extremely poor service from this company. I purchased a mattress on 26 December 2025 and received a call the following day to confirm my order upon confirming we found that the mattress size was incorrect. The consultant then said she will sort it out and inform me later that day if I will need to pay an extra amount for the difference. Up until today (12 Jan 2026) no one has contacted me. I have called the number provided as well as emailed where I was told someone will contact me shortly, however a week has passed and still no one has contacted me. I only made use of the mattress warehouse because of all the positive reviews however I've had the complete opposite experience.