cM
cameron M
1 reviews | Active since Jun 2015
10 Dec 2021, 15:43
poor service and broken promises
I ordered three mattresses and bedding for my guest house. I only chose immediate delivery items. Only the mattresses arrived after 9pm a week later. No bedding. Nearly two weeks, was told couriers had lost parcel.
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The Mattress Warehouse's replyOfficial
13 Dec 2021, 14:00Good day, Cameron
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry and apologize for the inconvenience.
The Courier service we used for the collection failed to collect hence we failed to deliver.
Our Team is busy attending to the matter and will get this sorted out as soon as possible.
We will be in contact.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry and apologize for the inconvenience.
The Courier service we used for the collection failed to collect hence we failed to deliver.
Our Team is busy attending to the matter and will get this sorted out as soon as possible.
We will be in contact.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply13 Dec 2021, 14:00
Official
Good day, Cameron
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry and apologize for the inconvenience.
The Courier service we used for the collection failed to collect hence we failed to deliver.
Our Team is busy attending to the matter and will get this sorted out as soon as possible.
We will be in contact.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry and apologize for the inconvenience.
The Courier service we used for the collection failed to collect hence we failed to deliver.
Our Team is busy attending to the matter and will get this sorted out as soon as possible.
We will be in contact.
Kind regards,
The Mattress Warehouse