MM
Makoena M
1 reviews | Active since May 2018
07 Apr 2021, 12:46
Poor Service
I bought a bed, Only to be delivered with a misaligned hole for one of the legs. Its so bad. I cant even sleep on the bed. I have tried not once, not twice to ask them to come and change the base, but nothing has been done. I mean for heaven sake I didn't buy a reject. I deserve the best.
What a Poor Service :(
Helpful (0)
Replies (2)0
Replies (2)
The Mattress Warehouse's replyOfficial
07 Apr 2021, 15:30Good day, Makoena
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience.
Feedback was provided that a supplier complaint was logged while you visited the store and were copied into the communication.
Our Customer Service Manager will be informed to make sure that the complaint gets attended to as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience.
Feedback was provided that a supplier complaint was logged while you visited the store and were copied into the communication.
Our Customer Service Manager will be informed to make sure that the complaint gets attended to as soon as possible.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply07 Apr 2021, 15:30
Official
Good day, Makoena
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience.
Feedback was provided that a supplier complaint was logged while you visited the store and were copied into the communication.
Our Customer Service Manager will be informed to make sure that the complaint gets attended to as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience.
Feedback was provided that a supplier complaint was logged while you visited the store and were copied into the communication.
Our Customer Service Manager will be informed to make sure that the complaint gets attended to as soon as possible.
Kind regards,
The Mattress Warehouse
MM
Makoena M's updateReviewer Update
07 Apr 2021, 16:26All I want is a refund. Please come and take your bed, or I can bring it. I sent an email last week and no one cared to respond. Only now that I took it here I see some action, hell no. I want my money back. I didn’t buy a reject. I deserve better. I don’t care anymore what the supplier say. I want my money back
MM
Makoena M's update07 Apr 2021, 16:26
Reviewer Update
All I want is a refund. Please come and take your bed, or I can bring it. I sent an email last week and no one cared to respond. Only now that I took it here I see some action, hell no. I want my money back. I didn’t buy a reject. I deserve better. I don’t care anymore what the supplier say. I want my money back