LN
Lwandile N
1 reviews | Active since Mar 2020
21 Mar 2026, 08:17
Poor Service
This is one company that promises best service delivery and yet they fail to give proper communication. They were suppose to deliver my bed and till today there’s no communication if what’s happening. I have to be the one calling sending Emails that are not answered. It’s such a nightmare buying from them.
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Replies (1)
The Mattress Warehouse's replyOfficial
23 Mar 2026, 08:28Good day, Lwandile
Thank you for reaching out and sharing your concerns.
Please accept our sincere apologies for the lack of communication form out team.
We would like to assure you that your order is out for delivery with our 3rd party courier and will arrive shortly.
Our team will be in contact to update you on the status as soon as possible.
Again, we are truly sorry as this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for reaching out and sharing your concerns.
Please accept our sincere apologies for the lack of communication form out team.
We would like to assure you that your order is out for delivery with our 3rd party courier and will arrive shortly.
Our team will be in contact to update you on the status as soon as possible.
Again, we are truly sorry as this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply23 Mar 2026, 08:28
Official
Good day, Lwandile
Thank you for reaching out and sharing your concerns.
Please accept our sincere apologies for the lack of communication form out team.
We would like to assure you that your order is out for delivery with our 3rd party courier and will arrive shortly.
Our team will be in contact to update you on the status as soon as possible.
Again, we are truly sorry as this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for reaching out and sharing your concerns.
Please accept our sincere apologies for the lack of communication form out team.
We would like to assure you that your order is out for delivery with our 3rd party courier and will arrive shortly.
Our team will be in contact to update you on the status as soon as possible.
Again, we are truly sorry as this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse