JV
Jaco V
1 reviews | Active since Sept 2016
19 Aug 2026, 14:58
Poor Quality Sealy Mattress
Poor quality Mattress - not even lasting 2 year. i Bought a Sealy Elite Queen mattress online. Delivered was very happy but after about 15months the mattress ford a inlay where i sleep. Mattress has a weight limit of 125kg i weigh 105. Been Using Sealy beds all my life and never had one giving issues before 5 years some lasted 10 years no issues. This will be the last Sealy Bed/mattress i buy...or maybe some suppliers have different quality in sealy products
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Replies (2)
The Mattress Warehouse's replyOfficial
20 Aug 2026, 08:26Good day, Jaco
Thank you for taking the time to review us and for sharing your concerns.
We are truly sorry that you are experiencing issues with your mattress.
All our products are covered by a warranty and guarantee in cases like this, and to ensure the assistance of the manufacturer.
Please note, our team will reach out to assist in logging a complaint with the manufacturer.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
We are truly sorry that you are experiencing issues with your mattress.
All our products are covered by a warranty and guarantee in cases like this, and to ensure the assistance of the manufacturer.
Please note, our team will reach out to assist in logging a complaint with the manufacturer.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply20 Aug 2026, 08:26
Official
Good day, Jaco
Thank you for taking the time to review us and for sharing your concerns.
We are truly sorry that you are experiencing issues with your mattress.
All our products are covered by a warranty and guarantee in cases like this, and to ensure the assistance of the manufacturer.
Please note, our team will reach out to assist in logging a complaint with the manufacturer.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
We are truly sorry that you are experiencing issues with your mattress.
All our products are covered by a warranty and guarantee in cases like this, and to ensure the assistance of the manufacturer.
Please note, our team will reach out to assist in logging a complaint with the manufacturer.
Kind regards,
The Mattress Warehouse
JV
Jaco V's updateReviewer Update
31 Aug 2026, 13:24Correction: This mattress was bought Oct 2025 so its NOT even a year old. Which makes the matter even worse as the mattress is still under warranty. Photos has been sent to a representative of The Mattress Warehouse of the inlay in the mattress. I Want this sorted out by the end of the week 04/09/2026 or i will go buy a new mattress elsewhere and want a full refund
JV
Jaco V's update31 Aug 2026, 13:24
Reviewer Update
Correction: This mattress was bought Oct 2025 so its NOT even a year old. Which makes the matter even worse as the mattress is still under warranty. Photos has been sent to a representative of The Mattress Warehouse of the inlay in the mattress. I Want this sorted out by the end of the week 04/09/2026 or i will go buy a new mattress elsewhere and want a full refund