1 reviews | Active since Dec 2024
Poor quality bed, poor after sales support service, bed broken after week of usage
I bought new Burma Platform Bed (Driftwood) and it was delivered on the 20th November 2024. The bed was assembled by The Mattress Warehouse team upon delivery.
After a week of using the bed, the edge fixing for the long support timber was broken, as the installed *****ed it very close to the edges. I sent an email to Cape Town branch with pictures when I was reporting this on the 29 November 2024 to Dale van Der Merwe and cc'd Rochelle Quintini as they were the people who communicated with me for the delivery.
It has been 3 weeks now no repairs or replacement done nor date given when all this will be resolved. Every time I call to follow up I'm told that they are still waiting for the supplier.
I'm appalled and very unhappy with the services, quality I'm getting from mattress warehouse. I cannot use the bed now that I paid so much money for.
All I want is my bed to replaced or fixed.
Thank you for taking the time to review us and for sharing your experience with us.
Our team did log the complaint with the manufacturer in order to assist, as the warranty and guarantee is held by the manufacturer.
Our sincere apologies for the delay in getting this resolved.
Our Customer Service Team, along with our Regional Manager was informed and will ensure to get this resolved as soon as possible.
Again, we are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our team did log the complaint with the manufacturer in order to assist, as the warranty and guarantee is held by the manufacturer.
Our sincere apologies for the delay in getting this resolved.
Our Customer Service Team, along with our Regional Manager was informed and will ensure to get this resolved as soon as possible.
Again, we are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse responded to my complain saying that they are attending to the matter and it will be resolved. But still today the 14 January 2025 the bed has not been fixed nor has Mattress Warehouse committed to a date when it will be resolved, the only response I get when contacting to Dale van Der Merwe and cc'd Rochelle Quintini from Cape Town branch is that they are still waiting for the supplier.
I am appalled and disgusted by this after paying so much money buying the bed.
The Mattress Warehouse responded to my complain saying that they are attending to the matter and it will be resolved. But still today the 14 January 2025 the bed has not been fixed nor has Mattress Warehouse committed to a date when it will be resolved, the only response I get when contacting to Dale van Der Merwe and cc'd Rochelle Quintini from Cape Town branch is that they are still waiting for the supplier.
I am appalled and disgusted by this after paying so much money buying the bed.