Poor quality bed frames & poor service.

I purchased a bed frame from Mattress Warehouse in April of last year. Initially, everything seemed fine, but after 7 months, the frame began to wobble. Despite recognizing that it wasn't the best quality, I decided to give it a chance. I contacted Brendon Hamekom, whom I believe is the online store manager, and he requested that I send him a video and pictures, which I promptly did. He assured me that someone would come to inspect the frame, but after waiting for some time and reminding him via email, the inspection didn't happen until I followed up again. The inspection confirmed that the frame was indeed unstable due to its poor quality, not the assembly. I expressed my preference for exchanging it for a base since my guest room lacked one, leaving my guest to sleep directly on the mattress. However, Brendon became unresponsive despite numerous reminders. Eventually, he mentioned that the supplier would open in January and promised to find a solution since my guest was without a frame. Unfortunately, he went silent until January, when he requested pictures and videos again, which I had already provided initially. It became evident that they were stalling tactics. Despite being a loyal customer, I will not purchase from Mattress Warehouse again due to their low-quality products and unprofessional conduct. In the end, I had to purchase a new base elsewhere, and the inferior frame remains unused in my garage.