TS
Thobile S
1 reviews | Active since Sept 2023
12 Sept 2025, 10:19
Poor Quality bed
I purchased a bed from this place and the supplier being Bravo Brands less than three months ago, and the quality has been extremely disappointing. The bed has already lost its firmness and now feels like I am sinking into a sponge. This is not the standard I expected, especially given the amount of money I spent on this item.
I have reached out to the supplier and was dismissed and advised to reach out in three months , well this is three months later but instead of resolving the issue, I have been given the runaround with no real assistance. I expected better customer service and a product that lasts longer than a few months.
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Replies (1)
The Mattress Warehouse's replyOfficial
12 Sept 2025, 13:45Good day, Thobile
Thank you for taking the time to share your experience.
We are truly sorry to hear about the discomfort you've experienced with your bed and the frustration you've had trying to get this issue resolved. We completely understand how disappointing it must be to feel let down both by the product and the service received so far.
Please allow us to clarify that while the product warranty and guarantee are held by the supplier, Bravo Brands, The Mattress Warehouse remains committed to supporting our customers throughout the process. We are very concerned to hear that your concerns were not properly addressed, and we agree that the level of service you received is not acceptable.We will escalate your complaint and will ensure that Bravo Brands assigns a senior inspector to assess your bed as a priority. Our goal is to help facilitate a resolution as quickly and smoothly as possible.
One of our team members will reach out to you directly to confirm the next steps and follow up until the matter is resolved.Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to share your experience.
We are truly sorry to hear about the discomfort you've experienced with your bed and the frustration you've had trying to get this issue resolved. We completely understand how disappointing it must be to feel let down both by the product and the service received so far.
Please allow us to clarify that while the product warranty and guarantee are held by the supplier, Bravo Brands, The Mattress Warehouse remains committed to supporting our customers throughout the process. We are very concerned to hear that your concerns were not properly addressed, and we agree that the level of service you received is not acceptable.We will escalate your complaint and will ensure that Bravo Brands assigns a senior inspector to assess your bed as a priority. Our goal is to help facilitate a resolution as quickly and smoothly as possible.
One of our team members will reach out to you directly to confirm the next steps and follow up until the matter is resolved.Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply12 Sept 2025, 13:45
Official
Good day, Thobile
Thank you for taking the time to share your experience.
We are truly sorry to hear about the discomfort you've experienced with your bed and the frustration you've had trying to get this issue resolved. We completely understand how disappointing it must be to feel let down both by the product and the service received so far.
Please allow us to clarify that while the product warranty and guarantee are held by the supplier, Bravo Brands, The Mattress Warehouse remains committed to supporting our customers throughout the process. We are very concerned to hear that your concerns were not properly addressed, and we agree that the level of service you received is not acceptable.We will escalate your complaint and will ensure that Bravo Brands assigns a senior inspector to assess your bed as a priority. Our goal is to help facilitate a resolution as quickly and smoothly as possible.
One of our team members will reach out to you directly to confirm the next steps and follow up until the matter is resolved.Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to share your experience.
We are truly sorry to hear about the discomfort you've experienced with your bed and the frustration you've had trying to get this issue resolved. We completely understand how disappointing it must be to feel let down both by the product and the service received so far.
Please allow us to clarify that while the product warranty and guarantee are held by the supplier, Bravo Brands, The Mattress Warehouse remains committed to supporting our customers throughout the process. We are very concerned to hear that your concerns were not properly addressed, and we agree that the level of service you received is not acceptable.We will escalate your complaint and will ensure that Bravo Brands assigns a senior inspector to assess your bed as a priority. Our goal is to help facilitate a resolution as quickly and smoothly as possible.
One of our team members will reach out to you directly to confirm the next steps and follow up until the matter is resolved.Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
The Mattress Warehouse