Poor customer service

I am extremely disappointed with the level of customer service I have received. Firstly, my previous emails were completely ignored. Despite following up multiple times with phone calls, I was repeatedly told that I would be called back, but this never happened.

On one occasion, I specifically requested to speak to the manager, and I was assured that the manager would call me back. Unsurprisingly, this also did not happen.

The lack of communication, follow-through, and accountability is completely unacceptable. As a customer, I feel disregarded and disrespected. I strongly advise others to avoid dealing with this business unless they drastically improve their customer service practices.