KN
Kudzai N
1 reviews | Active since Dec 2025
08 Dec 2025, 15:47
Poor Customer Service
Its unfortunate that the mattress warehouse has shown poor communication skills. You call them and they say they will get back to you and never do. You will be put on hold for hours at a time even though you at the front of the queue. I have an issue with my mattress and as long as they have received your money, they do not care about after sales support.
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Replies (1)
The Mattress Warehouse's replyOfficial
09 Dec 2025, 10:19Good day, Kudzai
Thank you for sharing your experience.
We’re very sorry to hear about the communication challenges and the frustration this has caused.
Please know that we take after-sales support seriously, and your feedback is important to us.
We are currently experiencing delays with supplier-related queries due to the year-end busy season, but we are working to improve response times and ensure your mattress issue is resolved as quickly as possible. Thank you for your patience while we address this.
Kind regards,
The Mattress Warehouse
Thank you for sharing your experience.
We’re very sorry to hear about the communication challenges and the frustration this has caused.
Please know that we take after-sales support seriously, and your feedback is important to us.
We are currently experiencing delays with supplier-related queries due to the year-end busy season, but we are working to improve response times and ensure your mattress issue is resolved as quickly as possible. Thank you for your patience while we address this.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply09 Dec 2025, 10:19
Official
Good day, Kudzai
Thank you for sharing your experience.
We’re very sorry to hear about the communication challenges and the frustration this has caused.
Please know that we take after-sales support seriously, and your feedback is important to us.
We are currently experiencing delays with supplier-related queries due to the year-end busy season, but we are working to improve response times and ensure your mattress issue is resolved as quickly as possible. Thank you for your patience while we address this.
Kind regards,
The Mattress Warehouse
Thank you for sharing your experience.
We’re very sorry to hear about the communication challenges and the frustration this has caused.
Please know that we take after-sales support seriously, and your feedback is important to us.
We are currently experiencing delays with supplier-related queries due to the year-end busy season, but we are working to improve response times and ensure your mattress issue is resolved as quickly as possible. Thank you for your patience while we address this.
Kind regards,
The Mattress Warehouse