Poor customer service

I am very disappointed by the way Timmoty (from the Maitland branch) is handling my order. I visited the store on the 18th of April to purchase a bed, and our agreement when I left the store was that he will call me the next day to confirm the date of when they will deliver the bed which he never did and only called me on the 25th of April to apologize for not providing regular updates regarding my order, and promised that the bed will be delivered the next day. On the next day, he called me in the afternoon to inform me that the bed could not be delivered because there was a mix-up (something about a wrong color) in my order and that they will deliver the bed on the 27th of April. Fast forward, I have not received the bed to date and he has not called me to provide an update on the order. I have tried to contact the store several times to find out to find out what is going on with the order and possibly cancel it but the call is not picked up.