Poor customer service...

So what happened was I ordered a complete bed set from them and asked it be delivered a week later on a Saturday, knowing during the weekdays I'm never in to collect stuff due to work. They called twice during that week (spoke to two female employees), to assure me my delivery will come that Saturday. Saturday came and passed - no delivery at sight.

Sunday I get a call from them - now I'm chatting to a dude who's asking whether I received my bed or not. Told him nope, he tries to explain saying he's just seeing that as well and he'll make sure I get my bed the following Monday. Monday I skip work especially for them. Around 3 in the afternoon I decide to call cause the delivery still hasn't arrived.

I speak to another guy who's telling me now - my item wasn't on the list for delivery that day. I'm fed-up now, ready to cancel everything and demand my refund. Luckily he fixes the issue his side - gets a driver and an hour later my bed FINALLY arrives.

To sum it up... I'd say bad customer service. You don't neglect customers like that. The two stars I'm giving them it's for the last guy I spoke with (shame I forgot his name) - and the guy who delivered the bed. He was a cool chap in that 10 minute interaction we had. Give them both a raise and fire the rest...