FM
Fanelesibonge M
1 reviews | Active since Aug 2025
29 Aug 2025, 06:14
Poor customer satisfaction.
They will promise you heavens and earth until they get paid and its time to deliver. I am very disappointed with the online service and the Polokwane branch that has failed in updating me regarding my product and why the delivery being so late. I kept calling and all of a sudden the lines are too busy but when you needed help in purchasing they would even offer to call you back. Do not purchase anything from The mattress warehouse unless you're willing to be taken for a ride.
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Replies (2)
The Mattress Warehouse's replyOfficial
29 Aug 2025, 10:23Good day, Fanelesibonge
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the frustration it has caused, and assure you this is not the level of service we aim to provide.
Your concerns are valid, and we take full responsibility for the poor follow-through on keeping you informed.To clarify, the delay in your delivery is due to a backlog from our manufacturer, which has affected stock availability at our Polokwane branch. While this is not an excuse, we acknowledge that we should have communicated this to you proactively and transparently.We are currently engaging with the supplier to resolve this matter urgently and ensure your order is fulfilled as soon as possible.
We appreciate your patience and the opportunity to make things right. Your feedback helps us improve, and we’re committed to ensuring no customer feels overlooked or unheard.
Kind regards,
The Mattress Warehouse
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the frustration it has caused, and assure you this is not the level of service we aim to provide.
Your concerns are valid, and we take full responsibility for the poor follow-through on keeping you informed.To clarify, the delay in your delivery is due to a backlog from our manufacturer, which has affected stock availability at our Polokwane branch. While this is not an excuse, we acknowledge that we should have communicated this to you proactively and transparently.We are currently engaging with the supplier to resolve this matter urgently and ensure your order is fulfilled as soon as possible.
We appreciate your patience and the opportunity to make things right. Your feedback helps us improve, and we’re committed to ensuring no customer feels overlooked or unheard.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply29 Aug 2025, 10:23
Official
Good day, Fanelesibonge
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the frustration it has caused, and assure you this is not the level of service we aim to provide.
Your concerns are valid, and we take full responsibility for the poor follow-through on keeping you informed.To clarify, the delay in your delivery is due to a backlog from our manufacturer, which has affected stock availability at our Polokwane branch. While this is not an excuse, we acknowledge that we should have communicated this to you proactively and transparently.We are currently engaging with the supplier to resolve this matter urgently and ensure your order is fulfilled as soon as possible.
We appreciate your patience and the opportunity to make things right. Your feedback helps us improve, and we’re committed to ensuring no customer feels overlooked or unheard.
Kind regards,
The Mattress Warehouse
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the frustration it has caused, and assure you this is not the level of service we aim to provide.
Your concerns are valid, and we take full responsibility for the poor follow-through on keeping you informed.To clarify, the delay in your delivery is due to a backlog from our manufacturer, which has affected stock availability at our Polokwane branch. While this is not an excuse, we acknowledge that we should have communicated this to you proactively and transparently.We are currently engaging with the supplier to resolve this matter urgently and ensure your order is fulfilled as soon as possible.
We appreciate your patience and the opportunity to make things right. Your feedback helps us improve, and we’re committed to ensuring no customer feels overlooked or unheard.
Kind regards,
The Mattress Warehouse
FM
Fanelesibonge M's updateReviewer Update
29 Aug 2025, 10:31I was notified that the manufacturer has completed my order and it needs to be transported to the Polokwane branch last week already. This week I was told that it is a matter of arranging transportation to Polokwane. Today it's Friday and I'm being told there is a backlog. I am not happy with your service.
FM
Fanelesibonge M's update29 Aug 2025, 10:31
Reviewer Update
I was notified that the manufacturer has completed my order and it needs to be transported to the Polokwane branch last week already. This week I was told that it is a matter of arranging transportation to Polokwane. Today it's Friday and I'm being told there is a backlog. I am not happy with your service.