DR
Dineo R
1 reviews | Active since Apr 2024
19 May 2025, 12:13
Poor communication
It's frustrating as a fully paid customer to be the one making phone calls and enquiring about the services. No one is saying anything and whenever I call, I'm told that Neo is handling my order and will give me a call but I am still waiting. It seems like this will continue for another week and I am tempted to cancel my order.
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Replies (1)
The Mattress Warehouse's replyOfficial
19 May 2025, 15:58Good day, Dineo
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the lack of proper feedback from our team.
We have informed our Customer Service Team and will ensure to get feedback on when delivery will take place.
Please note that our Team will be in contact with you as soon as possible.
Again, we are truly sorry for the inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the lack of proper feedback from our team.
We have informed our Customer Service Team and will ensure to get feedback on when delivery will take place.
Please note that our Team will be in contact with you as soon as possible.
Again, we are truly sorry for the inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply19 May 2025, 15:58
Official
Good day, Dineo
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the lack of proper feedback from our team.
We have informed our Customer Service Team and will ensure to get feedback on when delivery will take place.
Please note that our Team will be in contact with you as soon as possible.
Again, we are truly sorry for the inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the lack of proper feedback from our team.
We have informed our Customer Service Team and will ensure to get feedback on when delivery will take place.
Please note that our Team will be in contact with you as soon as possible.
Again, we are truly sorry for the inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse