vN
vasigan N
1 reviews | Active since Oct 2011
15 Nov 2024, 11:00
Poor buying experience
I purchased a Kooi hospitality mattress on 12 Nov. On 14 Nov I got a call from The Mattress Warehouse that they did not have stock of the item and it would probably be in stock during December. The lady offered me a similar mattress which I think was inferior which was a bit underhanded on their part. This was a very unpleasant buying experience as if I had known that they were out of stock I would not have bought the mattress and for my money to do nothing for a month.
Helpful (0)
Replies (1)0
Replies (1)
The Mattress Warehouse's replyOfficial
18 Nov 2024, 13:21Good day, Vasigan
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience.
Stock availability are dependent on all our branches reflecting on our website, hence availability on the specific unit.
Our Team will ensure to resolve the matter and communicate properly in order to avoid any inconvenience going forward.
Again, we are truly sorry that your experience was not as positive as we would like it to be.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience.
Stock availability are dependent on all our branches reflecting on our website, hence availability on the specific unit.
Our Team will ensure to resolve the matter and communicate properly in order to avoid any inconvenience going forward.
Again, we are truly sorry that your experience was not as positive as we would like it to be.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply18 Nov 2024, 13:21
Official
Good day, Vasigan
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience.
Stock availability are dependent on all our branches reflecting on our website, hence availability on the specific unit.
Our Team will ensure to resolve the matter and communicate properly in order to avoid any inconvenience going forward.
Again, we are truly sorry that your experience was not as positive as we would like it to be.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience.
Stock availability are dependent on all our branches reflecting on our website, hence availability on the specific unit.
Our Team will ensure to resolve the matter and communicate properly in order to avoid any inconvenience going forward.
Again, we are truly sorry that your experience was not as positive as we would like it to be.
Kind regards,
The Mattress Warehouse