NN
Nombukumaran N
1 reviews | Active since Mar 2009
26 Sept 2023, 18:45
Poor after sales service.
Took Delivery : 1 December 2022. We purchased two bed sets. Reported issue : 24 August 2023
1 bed set is perfect.
The other is not. It has lost its firmness and become lumpy.
Mattress Warehouse submitted my query to Sealy. Sealy requested pictures. I sent the pictures. From the picture you cannot see indentions on the bed that is causing the uncomfortableness. Hence Sealy's response was to wait for another two months and advise. It has been over a month and there has not been any improvement. Extremely poor service.
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Replies (2)0
Replies (2)
The Mattress Warehouse's replyOfficial
27 Sept 2023, 13:51Good day, Nombukumaran
Thank you for taking the time to review us and for sharing your concerns.
We were unfortunately not aware of the feedback provided by Sealy.
Our Customer Service Team was informed and will make contact with the Branch to make arrangements with Sealy for a proper inspection.
Apologies for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
We were unfortunately not aware of the feedback provided by Sealy.
Our Customer Service Team was informed and will make contact with the Branch to make arrangements with Sealy for a proper inspection.
Apologies for the inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply27 Sept 2023, 13:51
Official
Good day, Nombukumaran
Thank you for taking the time to review us and for sharing your concerns.
We were unfortunately not aware of the feedback provided by Sealy.
Our Customer Service Team was informed and will make contact with the Branch to make arrangements with Sealy for a proper inspection.
Apologies for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
We were unfortunately not aware of the feedback provided by Sealy.
Our Customer Service Team was informed and will make contact with the Branch to make arrangements with Sealy for a proper inspection.
Apologies for the inconvenience.
Kind regards,
The Mattress Warehouse
NN
Nombukumaran N's updateReviewer Update
20 Oct 2023, 16:43Hi Mattress Warehouse,
Your response to my complaint was very quick. However this is where it stops.
It has been over three weeks since you promised to addressed this issue. Nothing has happened since. I think you rep**** merely for the sake of replying.
I was asked a week later from "Hello Peter" if I would recommend Mattress Warehouse. My response was that, has you had not yet responded I would like to give you a bit more time before responding.
At this stage even if you send somebody to do the checking, I wounder if this would only be done for the sake of doing it and fullfilling your mandate. Hence not with the intension of seriously addressing the issue out.
I logged the call with "Hello Peter" when I got no luck trying to address directly with yourselves and Sealy.
Poor showing Mattress Warehouse.
Your response to my complaint was very quick. However this is where it stops.
It has been over three weeks since you promised to addressed this issue. Nothing has happened since. I think you rep**** merely for the sake of replying.
I was asked a week later from "Hello Peter" if I would recommend Mattress Warehouse. My response was that, has you had not yet responded I would like to give you a bit more time before responding.
At this stage even if you send somebody to do the checking, I wounder if this would only be done for the sake of doing it and fullfilling your mandate. Hence not with the intension of seriously addressing the issue out.
I logged the call with "Hello Peter" when I got no luck trying to address directly with yourselves and Sealy.
Poor showing Mattress Warehouse.
NN
Nombukumaran N's update20 Oct 2023, 16:43
Reviewer Update
Hi Mattress Warehouse,
Your response to my complaint was very quick. However this is where it stops.
It has been over three weeks since you promised to addressed this issue. Nothing has happened since. I think you rep**** merely for the sake of replying.
I was asked a week later from "Hello Peter" if I would recommend Mattress Warehouse. My response was that, has you had not yet responded I would like to give you a bit more time before responding.
At this stage even if you send somebody to do the checking, I wounder if this would only be done for the sake of doing it and fullfilling your mandate. Hence not with the intension of seriously addressing the issue out.
I logged the call with "Hello Peter" when I got no luck trying to address directly with yourselves and Sealy.
Poor showing Mattress Warehouse.
Your response to my complaint was very quick. However this is where it stops.
It has been over three weeks since you promised to addressed this issue. Nothing has happened since. I think you rep**** merely for the sake of replying.
I was asked a week later from "Hello Peter" if I would recommend Mattress Warehouse. My response was that, has you had not yet responded I would like to give you a bit more time before responding.
At this stage even if you send somebody to do the checking, I wounder if this would only be done for the sake of doing it and fullfilling your mandate. Hence not with the intension of seriously addressing the issue out.
I logged the call with "Hello Peter" when I got no luck trying to address directly with yourselves and Sealy.
Poor showing Mattress Warehouse.