RO
Rathin O

1 reviews | Active since Nov 2019

20 Nov 2019, 08:33

PLEASE STEER AWAY FROM THE MATTRESS WAREHOUSE. WORST COMPANY EVER!!!!!!!!!!!!!!!!1

I had ordered a bed on 26th September at the Milnerton Cape Town Branch and the deposit was paid. The sales person who assisted was Quintin Stoltz. The bed was meant to be ready within 4 weeks. 4 weeks went by and no communication at all from them. I contacted them and was told the bed was ready and will be delivered on Saturday 26th October. Come Saturday by noon no one had phoned and after I called them twice, I was told the head board was damaged and could not be delivered. A week went by again without communication. I had to email and call several times before they eventually set up a new delivery date and the bed was finally delivered on 13th November. The delivery process was another nightmare. I had to leave work to come home to receive the delivery. I had to wait an hour for them to find the initial deposit I had paid. After screaming on the phone several times they finally found it and I could go back to work. The nightmare continues. The head board was not the one we ordered. Until today 20th November, I am still fighting with the mattress warehouse. I have spoken to everyone from their sales manager all the way to the head office and it seems that they are specifically trained to offer the worst service as all their staff are the same. I have wasted money and time and I urge everybody to please steer away from the Mattress Warehouse.

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