Pathetic service Mattress Warehouse Midrand

Midrand Branch

First I had challenges with explaining that their sales lady - Rose did not give me a mattress protector as the branch was out of stock then it was an issue to exchange the bed - and I am still waiting!!!

This is what I have sent Werner on the 16 Aug:

I refer to our telecon last night regarding a Genie bed which we purchased at the Mattress Warehouse on the 11 July 2019, with invoice number: 2174. We in fact purchased two beds and the total amounted to R 12 498,00.

The sales lady who sold the beds to us, Rose advised us that we may return the beds within 100 days, should we not be satisfied.

When Rose sold the beds to us, when we walked towards to the area to pay, we saw the mattress protectors against the wall at the warehouse in Midrand and advised her to please add two, she then advised that they are out of stock of double beds mattress protectors.

At no stage during the sale did she indicate that a return of a bed is subject to the purchase of a mattress protector at the warehouse, and keeping in mind that we in fact asked to purchase two and the fact that the warehouse was out of stock.

We would like to return the Genie bed and purchase another bed.

Every time I phone they do not pick up - their land line or Rose answers and says they will phone me. It is now Thursday I picked the bed on Saturday!!!

I again sent an email to the Manager - Werner yesterday to enquire when the new bed will be delivered and when can I expect a refund as the new bed is cheaper than the one in initially purchased.

This is pathetic service!!!!!