JO
Johan O
1 reviews | Active since Mar 2021
05 Mar 2021, 17:46
Pathetic Service from MattressWarehouse
Very *********** staff in the Boksburg and Nelspruit branches. Bad advice. No after sales service. Won’t answer their phones or reply on e-mails. WARNING: Stay away as far as possible from MattressWarehouse
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Replies (1)
The Mattress Warehouse's replyOfficial
08 Mar 2021, 11:23Good day, Johan
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry that you feel that our service has been poor.
However, we have been in contact with our Boksburg Branch and sufficient feedback was given regarding your request for a 100Day Comfort Exchange.
The initial unit you purchased was exchanged by the supplier due it a factory fault. The exchange unit they supp**** was chosen by yourself and not our Branch.
Unfortunately, our 100Day Comfort Exchange can only be implemented from 30Days of Delivery to 100Days.
Your request was made after 5 months, 150 days after the delivery took place.
We are truly sorry that you are not satisfied with the feedback. But we can unfortunately not assist with the request.
We do hope you find the above in order.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry that you feel that our service has been poor.
However, we have been in contact with our Boksburg Branch and sufficient feedback was given regarding your request for a 100Day Comfort Exchange.
The initial unit you purchased was exchanged by the supplier due it a factory fault. The exchange unit they supp**** was chosen by yourself and not our Branch.
Unfortunately, our 100Day Comfort Exchange can only be implemented from 30Days of Delivery to 100Days.
Your request was made after 5 months, 150 days after the delivery took place.
We are truly sorry that you are not satisfied with the feedback. But we can unfortunately not assist with the request.
We do hope you find the above in order.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply08 Mar 2021, 11:23
Official
Good day, Johan
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry that you feel that our service has been poor.
However, we have been in contact with our Boksburg Branch and sufficient feedback was given regarding your request for a 100Day Comfort Exchange.
The initial unit you purchased was exchanged by the supplier due it a factory fault. The exchange unit they supp**** was chosen by yourself and not our Branch.
Unfortunately, our 100Day Comfort Exchange can only be implemented from 30Days of Delivery to 100Days.
Your request was made after 5 months, 150 days after the delivery took place.
We are truly sorry that you are not satisfied with the feedback. But we can unfortunately not assist with the request.
We do hope you find the above in order.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry that you feel that our service has been poor.
However, we have been in contact with our Boksburg Branch and sufficient feedback was given regarding your request for a 100Day Comfort Exchange.
The initial unit you purchased was exchanged by the supplier due it a factory fault. The exchange unit they supp**** was chosen by yourself and not our Branch.
Unfortunately, our 100Day Comfort Exchange can only be implemented from 30Days of Delivery to 100Days.
Your request was made after 5 months, 150 days after the delivery took place.
We are truly sorry that you are not satisfied with the feedback. But we can unfortunately not assist with the request.
We do hope you find the above in order.
Kind regards,
The Mattress Warehouse