1 reviews | Active since Mar 2015
Pathetic Service
<p>Absolutely Pathetic Service from Sandra. I drove all the way to Midrand to order a bed with linen and pillows. Recieved a quote for a bed only although continued with transaction. Paid for the bed within 24hours as Sandra said as soon as I've paid bed will be ordered. Was promised a wait of 7to10 days on 10th day i contacted her to find out what was happening. She didn't respond to 2 of my emails following up and eventually when I called said that bed would only be delivered afer about another 7 days. I asked for a refund and then was told she could throw in 2 free pilows! I didn't need FREEBIES!! I ordered pillows as well which was not quoted for!! I went to your warehouse for a BED and waited patiently for nothing. Worse was when she said that she doesn't know when i will recieve my refund!!! Would not recommend to anyone! Dial a Bed sells same beds and i'm getting it for a whole R1000.00 cheaper guaranteed delivery of 3 working days!!! </p>
Dear Sharon
I am very sorry to read about your complaint. We value you as a client and would like to help in solving your problem. Hence we have tried making contact with you a couple of times telephonically.
We should have been clearer in our communication with you, that it will take 7 - 10 working days on the particular model and size that you chose. Your payment reflected on the 1st of August, and we have had only six business days for production with the public holidays and weekend in between. Please accept our sincere apologies for this.
We are also very confident that our prices are the best in our industry, therefore if you can send me a quotation from Dial a Bed proving that they are cheaper on the same product.
I will give your Simmons that you purchased from us FREE of CHARGE.
Kind Regards
Zaach Smith
********** 211
Dear Sharon
I am very sorry to read about your complaint. We value you as a client and would like to help in solving your problem. Hence we have tried making contact with you a couple of times telephonically.
We should have been clearer in our communication with you, that it will take 7 - 10 working days on the particular model and size that you chose. Your payment reflected on the 1st of August, and we have had only six business days for production with the public holidays and weekend in between. Please accept our sincere apologies for this.
We are also very confident that our prices are the best in our industry, therefore if you can send me a quotation from Dial a Bed proving that they are cheaper on the same product.
I will give your Simmons that you purchased from us FREE of CHARGE.
Kind Regards
Zaach Smith
********** 211
Dear Sharon
Your refund was processed this morning.
Wishing you many peaceful nights on your new bed.
Kind Regards;
Zaach
Dear Sharon
Your refund was processed this morning.
Wishing you many peaceful nights on your new bed.
Kind Regards;
Zaach